Reference

How fika77 Handles Your Rights and Access

Our legal terms set out what you can expect from us and what we ask of you when you use fika77 in eligible regions of Indonesia. Access to the platform depends on local law, and these terms apply wherever that access is permitted.

Jurisdiction-dependent accessAccount holder rightsIndonesia-region eligibilityDANA, OVO, GoPay context
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fika77 How fika77 Handles Your Rights and Access
DATA & ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and data handling are governed by our privacy conditions, which sit alongside the main terms. We use SSL encryption across all account sessions and payment flows. Data we collect — including your wallet identifiers for DANA, OVO, or GoPay — is used only for account verification, payment processing, and fraud prevention. Players in Bekasi or anywhere else in Indonesia can request a copy of the data we hold, ask us to correct it, or request deletion subject to our retention obligations.

Cookie Policy

We use session cookies to keep your account active and analytics cookies to improve lobby performance. You can manage cookie preferences in your browser settings at any time.

Data Retention

We retain account and transaction records for the period required by our operating conditions. After that window closes, data is deleted or anonymised in line with our stated policy.

Account Security Steps

Login uses OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately via the security tab and contact support.

Data Change Requests

To update or correct personal data tied to your account — including your registered wallet — submit a request through account support with your identity verification attached.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, need to dispute a transaction, or want to request a change to your account data, use the channels below. For wallet-related queries — including DANA, OVO, or GoPay transaction records — our account support team can pull the relevant logs and walk you through the resolution process.

Team online

Account Support Chat

Raise a legal or account query directly through the live chat in your account dashboard. We log all conversations for record-keeping and follow-up.

Email for Policy Requests

Send data-access requests, account-closure notices or formal dispute submissions to our policy inbox. We acknowledge receipt and respond within the period stated in our terms.

Wallet Dispute Path

For DANA, OVO or GoPay transaction discrepancies, contact support with your transaction reference number. We cross-check against our payment processor logs to resolve the issue.

Common Legal and Policy Questions

Here are the questions we hear most often about our terms, your rights as an account holder, and how we handle your data and wallet information in Indonesia.

Access depends on local law and the eligible regions we currently support. Check your account registration screen for regional eligibility — we do not make blanket availability claims for all of Indonesia.

Send a data-access request to our policy inbox from your registered email. We verify your identity first, then respond within the timeframe set in our privacy terms.

Yes. Submit a deletion request through account support. We will close the account and remove personal data, subject to the retention periods we are obligated to follow for transaction records.

Contact support with your transaction reference number. We cross-check our payment processor logs against your wallet record and aim to resolve the discrepancy through the dispute path in our terms.

We send notice to the email address on your account before changes take effect. Keep your contact details current so those communications reach you without delay.

Raise it directly with our support team or through the policy email. Where a local regulation applies, it takes precedence over our stated terms for users in that jurisdiction.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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